! This File loads up the Demonstration Database ! from a text records. ! The Supervisor can load this file using the pulldown ! Supervisor / Databases / Import... ! ! SupportDesk Version 1.50 Compatible Format ! ! Add Users ! --------- ! Multi-User Version only. ! "U","FW","Fred Wyatt","Project Manager","Responsible for Gamma product","","Fred","Wyatt","2","1" ! "U","JP","Jim Peters","Technical Support","Responsible for all technical issues","","Jim","Peters","1","1" ! "U","SW","Sheila Williams","Project Manager","Responsible for all Sigma product issues","","Sheila","Williams","2","1" ! "U","TH","Tim Hill","Software Engineer","TopAcc developer","","Tim","Hill","2","1" ! Add Products & Versions ! ----------------------- "P","Gamma","IBM Gamma","Purchase Ledger for IBM mainframes","","Available","28/04/92","20000.00" "PV","Gamma","1.0","MVS","","Current released version","Released","20/07/92","20000.00" "PV","Gamma","2.0","MVS","","Latest version which is in Beta test","Beta","28/04/92","25000.00" "P","Sigma","Sigma WorkStation","Sales Ledger","","Available","28/04/92","499.97" "PV","Sigma","1.0","DOS","","DOS version of Sales Ledger. Single User","Available","28/04/92","499.97" "PV","Sigma","2.0","DOS","","DOS version of Sales Ledger. Multi-User","Released","20/07/92","499.97" "PV","Sigma","3.0","WIN3","","Windows 3 version of Sales Ledger","Available","28/04/92","699.99" "P","TopAcc","TopAcc for Windows","Windows 3 Sales Ledger Accounting Package","","Development","19/05/92","250.00" "PV","TopAcc","1.0","WIN3","","Windows 3 Version","Released","20/07/92","500.00" ! ! Add Customers etc. ! ------------------ "C","AlumEng","Alum Engineering Co.","Forth Industrial Estate","","Edinburgh","","Scotland","ED3 6GH","081-243-7896","","Trudy Farmer","","","Ian McKinley","Long time users of the Gamma product","0785-24234" "CP","AlumEng","Gamma","1.0","","","serial","asset","status","analysis","1/1/91","2/2/92","period","12.34","Code","3/3/93","56.78","order","invoice","contract","4/4/94","5/5/95" "CP","AlumEng","Gamma","2.0","","" "C","BrFilmC","British Film Company","56 Highland Rd.","","Shepperton","Surrey","","SH6 8UH","","","Ken Russell","Richard Attenborough","","Ben Kingsley","Extensive users of Sigma","0785-24325" "CP","BrFilmC","Sigma","1.0","","" "CP","BrFilmC","Sigma","2.0","","" "CP","BrFilmC","Sigma","3.0","","" "C","DGMetal","DG Metals Ltd.","Ferrybridge Ind. Estate","","Windsor","Berkshire","","WS4 5RT","1234-2222","","Albert Smith","","","","Beta testing TopAcc","071-234 3334" "CP","DGMetal","TopAcc","1.0","","","1" "C","NorBnkC","Northern Banking Company","NBC House","St. Peters Square","Manchester","","","M23 5BG","061-236-1234","","Hilary Davis","Stanley Brown","Judith Allan","John Smith","Currently users of all our products" "CP","NorBnkC","Gamma","1.0","","" "CP","NorBnkC","Sigma","2.0","","" "CP","NorBnkC","TopAcc","1.0","","" "C","UniBar","Universal Barcodes Ltd.","UniBar House","Worcester Rd.","Shrewsbury","Shropshire","","SR4 5HG","0769-67899","","Tim Welch","Mike Scanlan","Richard Walsh","Jenny Wright","Currently testing Windows Version","021-444 9989" "CP","UniBar","TopAcc","1.0","","" ! Add Events & Replies ! -------------------- "E","00000001","AlumEng","Gamma","2.0","Fault", "Closed", "Urgent","Super","01/01/92","09:45","12/01/92","15:30","Problems loading latest tape","Trudy Farmer","Super","A1234","1" "ER","00000001","Super","","","","","Fault","Open","Urgent","There is a problem with the tape we sent them last week. Brian can not load it here. He gets a 'Load Error 2343'. Any suggestions ?" "ER","00000001","Super","","","","","Fault", "Assigned","Urgent","Yes I think he needs to put the tape onto a high density drive" "ER","00000001","Super","","","","","Fault","Closed","Urgent","Fixed their problem. I've closed the fault. Thanks." "E","00000002","BrFilmC","Sigma","1.0","Fault","Assigned","Low","Super","","","","","Screen Colours","Ken Russell","Super","BFC 3454","1" "ER","00000002","Super","","","","","Fault","Open","Low","In the credit screen there is a problem with screen colours on the Compaq Portable III" "ER","00000002","Super","","","","","Fault","Assigned","Low","Yes"," it has been fixed for the next release" "E","00000003","AlumEng","Gamma","2.0","Enhancement","Open","Medium","Super","","","","","Support for local printer","","Super","A2344","2" "ER","00000003","Super","","","","","Enhancement","Assigned","Medium","Could we have support for the IBM 5467 printer in the next release ?" "ER","00000003","Super","","","","","Enhancement","Assigned","Medium","I will add it to the list of suggestions for the next release" "E","00000004","BrFilmC","Sigma","1.0","Document","Open","Low","Super","","","","","Error in documentation","David Attenborough","Super","BFC 345","4" "ER","00000004","Super","","","","","Document","Open","Low","On page 32 where it says 'credit note' on line 12 it should say 'debit note'" "E","00000005","DGMetal","TopAcc","1.0","Fault","Assigned","High","Super","","","","","Problems using Clipboard","Albert Smith","Super","DGM 1221","1" "ER","00000005","Super","","","","","Fault","Open","High","'Copy' from Clipboard does not work" "ER","00000005","Super","","","","","Fault","Assigned","High","Yes we are currently looking at this problem at the moment" "E","00000006","NorBnkC","TopAcc","1.0","Fault","Assigned","Medium","Super","","","","","Window repainting","Stanley Brown","Super","NBC 5676","1" "ER","00000006","Super","","","","","Fault","Open","Medium","When a new invoice is added the main window does not always repaint itself to reflect the addition." "ER","00000006","Super","","","","","Fault","Assigned","Medium","Yes this fault has been reported by a variety of sources. It has been fixed and will be in the next version." "E","00000007","UniBar","TopAcc","1.0","Fault","Assigned","Medium","Super","","","","","Printer Setup Dialogue","Mike Scanlan","Super","U1234","2" "ER","00000007","Super","","","","","Fault","Open","Medium","It has been reported that the Printer Setup dialogue does not appear under Windows 3.0" "ER","00000007","Super","","","","","Fault","Assigned","Medium","This has been fixed in the latest version." "E","00000008","AlumEng","Gamma","1.0","Fault","Open","Urgent","Super","","","","","Credit/Debit Error","Trudy Farmer","Super","A4576","9" "ER","00000008","Super","","","write","alumeng1.wri","Fault","Open","Urgent","Errors accumulating Debits on Account 413434. See attached document" "E","00000009","AlumEng","Gamma","1.0","Fault","Open","High","Super","","","","","Accessing accounts","Trudy Farmer","Super","A4577","9" "ER","00000009","Super","","","","","Fault","Open","High","Having some problems accessing accounts within Gamma. More details later." "E","00000010","AlumEng","Gamma","1.0","Query","Assigned","Medium","Super","","","","","Printing to files","Trudy Farmer","Super","A4578","9" "ER","00000010","Super","","","","","Query","Open","Medium","Is it possible to print our reports to a file ?" "ER","00000010","Super","","","","","Query","Assigned","Medium","Yes it is !. See me later to get details to pass on."